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APSRTC Ticket Cancellation Rules and Refund Procedure www.apsrtconline.in
2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
3. Reservation fee and service charges are not refundable.
4. The cancellation for e-ticket and refund rules slab wise (excluding the reservation fee, which is non refundable) are as follows:
2. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is requested to send an e-mail to online.support@apsrtconline.in mentioning USERID of the transaction. Officials of APSRTC will verify the details and refund the amount to the concerned Credit card / Debit Card account.
3. Refunds to passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 1800 200 4599 from 04:00 hrs to 23:00 hrs.
Service Cancellation by APSRTC
a) If service is cancelled by APSRTC for any reason, customer can cancel the ticket within 15 days from the date of journey to get full refund, except Service Fee.
b) Cancellation is not allowed after 15 days from the date of journey.
Source : Apsrtconline
APSRTC Ticket Cancellation Rules
1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the mentioned slabs here.2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
3. Reservation fee and service charges are not refundable.
4. The cancellation for e-ticket and refund rules slab wise (excluding the reservation fee, which is non refundable) are as follows:
| Sl.No | Cancellation Terms | Cancellation Charges |
| 1 | More than 48 hrs before the Schedule service start time at origin of the bus. | Only reservation charges |
| 2 | From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus. | 10% of the actual fare + Reservation charges |
| 3 | From 24 hrs before and up to 2 hrs before the Schedule service start time at origin of the bus | 25% of the actual fare + Reservation charges |
| 4 | Up to 1 hr before Schedule service start time at origin of the bus. | 50% of the actual fare + reservation charges. |
APSRTC Ticket Refund Procedure:
1. In respect of tickets cancelled by the passenger, APSRTC will refund the amount applicable to the concerned Credit card / Debit Card account by APSRTC.2. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is requested to send an e-mail to online.support@apsrtconline.in mentioning USERID of the transaction. Officials of APSRTC will verify the details and refund the amount to the concerned Credit card / Debit Card account.
3. Refunds to passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 1800 200 4599 from 04:00 hrs to 23:00 hrs.
Service Cancellation by APSRTC
a) If service is cancelled by APSRTC for any reason, customer can cancel the ticket within 15 days from the date of journey to get full refund, except Service Fee.
b) Cancellation is not allowed after 15 days from the date of journey.
Source : Apsrtconline
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